Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, updates, special offers and events that you might like to hear about.
How we protect your information
This website has security measures in place to protect against the loss, misuse or alteration of the information under our control. Our servers are located in locked, secure environments.
Data collection and use
You may be asked for personal information if you complete one of the forms on this site. For example, The MessageSpace Conference Fringe Guides may ask for your name, e-mail and mobile phone number, and MessageSpace will send a free text to your mobile number on the day of the event, reminding you of the event’s details. Your details will be stored within your browser in a cookie file, so that you will not have to repeatedly type the information out.
How we protect your personal information
MessageSpace takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure Web browser.
Site registration and email service
When you register onto the site or subscribe to emails, we ask you for contact information (such as your name and e-mail address), geographic information (such as your postcode and constituency), and other details about you and your interests. This is used to help us provide you with information to match your interests. We may also use it to alert you of campaigns you may be interested in and events happening in your area.
Cookies and other technologies
Please note that certain features on this web site may not be available once cookies are disabled.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
In some of our email messages we use a “click-through URL” linked to content on the MessageSpace Web site. When a customer clicks one of these URLs, they pass through our Web server before arriving at the destination Web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our Web site customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers.
Information on children
We do not knowingly collect personally identifiable information from children under the age of 16.
When we disclose your information
There are also times when it may be advantageous for MessageSpace to make certain personal information about you available to companies that MessageSpace has a strategic relationship with or that perform work for MessageSpace to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfil customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with MessageSpace’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the MessageSpace Web site.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Links to other sites
Our site may contain links to other sites and servers. We are not responsible for the privacy practices or the content of such websites.
Contacting us about privacy